ReSound Smart 3D for Pc

My app works great unless I don’t let the phone have enough time to pair to the hearing aids. If I pair the hearing aids to my phone too quickly, then the pairing isn’t strong enough for the phone to stream reliably or connect/work correctly with this app. I looked in the User Guide to my hearing aids though and when I followed the instruction for pairing (two minute pair) to the phone, I never have problems. It turns out that the pairing isn’t complete when I just see the hearing aids start to show up on the screen, that’s just the start of the pairing process, so Mfi/hearing aid pairing is not like regular Bluetooth connections on my phone. This app is so fantastic because it allows me to control my hearing aids more discretely than touching the hearing aids themselves. I love the ability to create “favorite” programs on my own, and have them geotagged so my hearing aids automatically switch to my favorite program. Thanks to this app, I also found my hearing aids once when I thought I completely lost them. My audiologist can even adjust hearing aids remotely when I can’t get in to see him! Overall this app has been such a great tool for me when I do the hearing aid pairing correctly to the the phone, otherwise I can have weird issues and connection problems with it.

I have been on this app for over a year and have been pretty impressed/ pleased for the most part. I enjoy being able to control the functionality of my hearing aids through my phone. With that being said, there are some issues since the latest IOS update. I have constant trouble with my hearing aids not connecting with the app. I have to reboot the apps/hearing aids multiple times daily to get them to work together. A lot of times the Bluetooth will work for calls and music/ video through only one hearing aid. Hopefully there will be a bug fix soon for the app as it is getting quite frustrating. You pay the money for a product and when it doesn’t function properly it’s as if it was money not spent well. Granted the App is free but come on guys, shouldn’t it work right all the time?

Update on what I posted last week. Once again, after several problem-free days, my iPhone found and connected to my hearing aids, but my Smart3D app simply wasn’t up to the challenge! So I can use the phone to select either All Around or Restaurant, but I have no way to choose the Speech Clarity profile contained within either of those two, and it is the Speech Clarity profile that makes it worth HAVING these hearing aids! So, another half hour wasted, disconnecting and reconnecting the hearing aids, shutting and restarting my phone, deleting and reinstalling the 3D app, and repeating those things just in a different sequence. I guess I’ll just have to wait until tomorrow and HOPE that things will be different!!! Ever since I downloaded the latest update maybe 2 weeks ago, after having extremely few problems for the past full year, my experience with app has been all downhill. I’ve had to “accept” the terms of the consent agreement almost every day, and on half those days I got the message “Ooops, something went wrong. Contact your provider”. In addition, although my iPhone instantly “finds” my hearing aids every morning, the app doesn’t connect with them very often, leaving me to depend on the more limited controls of the iPhone. I repeat, these are all NEW daily problems. Ever since I got my hearing aids and began using the app, I had been showing off its ease of use and capabilities to all my friends. But alas, not any more!!!

Update: deleted the app App & reinstalled & that didn’t help. Followed Apple’s latest Instructions step by step as if Hearing AIDS were installed for first time. Turned on AIDS then App & everything has worked perfect for 5 days now. 3 Nov 2019. Latest update will not allow to make any Favorite to be established says: (It is not possible to apply the Favorite. Please check if hearing aids are Disconnected, In automatic program or in two different programs. None of those reasons apply. When app and hearing aids turned on the app shows the little iPhone, Base boost and Treble boost. Those two buttons work. The volume works and sound enhance works. Those are the only things that work. If iPhone is turned on or off the hearing aids fade out to not working. Then if iPhone is inactive after about 30 seconds they fade back to working. Any activity by the phone, incoming message, notification, ANYTHING and hearing aids fade out to not working. After phone activity stops then hearing aids will fade back on after a period of time.