AliExpress App for iPad for Pc

The products for the most part are fine but customer service is almost impossible. If your problem isn’t one of the questions listed you might as well give up on getting help. If you have a problem with an order and actually get a customer rep it’s an uphill battle. Example I placed an order, waited to receive it for a long time then when I checked tracking it said the shipment by the company was cancelled and the expiration date to receive the item was a week away. So I asked for a refund in dispute but the customer rep kept saying I needed to wait till the expiration date and negotiate with the seller before they would refund because I could still receive it. Ridiculous the expiration date is a week away, Why should I wait? If the shipment was canceled then it’s not going to arrive. I can not deal with stupidity, that conversation went round and round till my battery was sending warning messages of dying. You can go to Joom or Banggood and get a lot of the same products and free shipping from Joom and a lot of free shipping from bang good and have a decent conversation. With Ali express if you type in more then 3 lines it won’t let you submit what your writing. And if you have a technical issue no one will email you so my recommendation is: until their customer service get people who are competent go elsewhere or hope your seller is competent because if there’s a problem it turns into a frustrating nightmare and headache.😡😡😡

the app has been my addiction for a while now. In the past several weeks they’ve added some kind of surcharge to EVERY order. It’s not disclosed anywhere. The total from the seller no longer matches what is being charged to my credit card! the app customer service has generally been great but fo this issue NOT helpful at all! They told me to go back to the seller. No! This is an Ali issue. It’s on every order. I LOVE the app and LOVE shopping on Ali but this just isn’t right. Inform users of whatever new charge this is. Show it on my checkout receipt, do SOMETHING to make this right. I have things sitting in my cart that I want to order but charging me $4.27 extra without telling me why or for what isn’t right! I love my this app. It’s been my addiction for the past year. The only negative with it is for some reason it has issues staying connected to the internet. It’s the only app that does that. It does get frustrating. That being said overall it’s great. I’ve had to contact customer service twice. Both times I was able to talk to a representative. The first time I contacted them was for an issue with the app. Not only did they resolve it but their customer service went over and above to make it right. When I’ve had a dispute with a seller the process is quick and easy. I gave the four stars instead of five because of the connectivity issues.

Overall enjoy the shopping experience. Love how I can easily keep track of my items after I order them. Like how the site keeps track of what I like. There are some improvements that need to be done but they have fairly easy ways to suggest how to improve. So overall I am very impressed. You do need to be careful with how you apply your coupon and not use them until you are ready to check out, made that mistake and lost out on my new customer coupons. You also have to realize that Ali is like a host for MANY other companies so you need to read each companies policies before you purchase, and shop around for the best prices. But there are also many unique items as well, so have fun shopping. I’ve only explored the tip of the iceberg. There are also many advantages when you build a relationship with a store within Ali, depending on the store of course. But most want your repeat business. Just like any other company.

I have been using this site for 4 years & I never had any problem with It, and anything that I ordered when I see them in real they are better from the pic and they came in a good situation without any problem .... and all items have good quality ... I really want to thank the the app staff and their good service for making hard thing easier for all people .... ah and I forget to say that I live in Erbil/ Iraq , which means that I'm far from It somehow ,but, It doesn't has any issues the transmitions and everything are really good they came in it's time ... I trust this app store very much, it's the most important and most trustful online shopping and the best shopping app store for anyone . Best Regards From Niyan Dizaye